CUSTOMERS REVIEWS & PRESS
WHAT CUSTOMERS THINK
We started with a simple formula in mind: customers want knowledge and direction alongside low prices, website functionality, and good design.
Rating and Reviews
We have 4.5 / 5 rating according to Google Reviews and 10/10 in Reseller Ratings
We Offer Our Customers:
- Free Shipping
- Best Prices
- Nice Deals
- Free Return
- Best Service
- Knowledgeable Staff
Overall Reviews Of Shopping Experiences
Gritr Outdoors Customers Reviews
I ordered the wrong holster (LH) even though I am right-handed (brain fog effect)! I called Grit and spoke with Raven in the customer service. She graciously agreed to provide me with a full refund and sent me the RA form. I also spoke with Chris in the Retail Dept., who patiently and kindly assisted me to find the correct Gritr brand holster for my Sig with optic gun on the Amazon Gritr Store and the recommended belt, which is very important to safely secure the holster. This is my first experience with Gritr, and I can state unequivocally that they deliver the utmost customer service experience. I will consider Gritr for future purchases of any related items for this sport.
BBB Rating
F
Reasons for rating
Failure to respond to 4 complaint(s) filed against business
6 complaint(s) filed against business
Another complaint is headed their way for the deceptive practice of claiming items are in 'their' warehouse, when they don't own or operate the warehouse.
This leads to the issue of them not being able to correct my situation: I chose UPS next day delivery and it's getting shipped USPS ground from Michigan. They can't modify the shipping to the correct method despite USPS not even having the package yet... why? Because they don't control the operations of the warehouse. Customer service informed me saying "I was told once the order has been processed at the warehouse level, we’re not able to intervene or make adjustments to the carrier."
F
Reasons for rating
Failure to respond to 4 complaint(s) filed against business
6 complaint(s) filed against business
Another complaint is headed their way for the deceptive practice of claiming items are in 'their' warehouse, when they don't own or operate the warehouse.
This leads to the issue of them not being able to correct my situation: I chose UPS next day delivery and it's getting shipped USPS ground from Michigan. They can't modify the shipping to the correct method despite USPS not even having the package yet... why? Because they don't control the operations of the warehouse. Customer service informed me saying "I was told once the order has been processed at the warehouse level, we’re not able to intervene or make adjustments to the carrier."
Great place to practice, good price on guns, the staff very helpful
Friendly staff great gun range with a wide variety of products and if they dont have it then they for sure will have it on their online store . They have given me the great opportunity to sell my product here and I'm grateful for that !
WHAT CUSTOMERS THINK
We are committed to helping you achieve victory by providing you with a personalized online shopping experience to equip all of your needs
Rating and Reviews
We have 4.8 / 5 rating according to Google Reviews and 5/5 in Facebook Rating
We deliver an unforgettable experience to our customers from purchase to usage.
Overall Reviews Of Shopping Experiences
Gritr Sports Customers Reviews
BBB Rating
F
Reasons for rating
Failure to respond to 4 complaint(s) filed against business
6 complaint(s) filed against business
Another complaint is headed their way for the deceptive practice of claiming items are in 'their' warehouse, when they don't own or operate the warehouse.
This leads to the issue of them not being able to correct my situation: I chose UPS next day delivery and it's getting shipped USPS ground from Michigan. They can't modify the shipping to the correct method despite USPS not even having the package yet... why? Because they don't control the operations of the warehouse. Customer service informed me saying "I was told once the order has been processed at the warehouse level, we’re not able to intervene or make adjustments to the carrier."
F
Reasons for rating
Failure to respond to 4 complaint(s) filed against business
6 complaint(s) filed against business
Another complaint is headed their way for the deceptive practice of claiming items are in 'their' warehouse, when they don't own or operate the warehouse.
This leads to the issue of them not being able to correct my situation: I chose UPS next day delivery and it's getting shipped USPS ground from Michigan. They can't modify the shipping to the correct method despite USPS not even having the package yet... why? Because they don't control the operations of the warehouse. Customer service informed me saying "I was told once the order has been processed at the warehouse level, we’re not able to intervene or make adjustments to the carrier."
A group of very professional gun traders, they know what they are doing and the law in Texas. Very smooth transaction and especially for the specific gentlemen wearing a cap and glass, he is phenomenal and the service is exceptional. We got our brand new rifle there today. I highly encourage y’all to check this store.
It's my first time dealing with this company they have beautiful products that turnarounds excellent I think I got this pistol and 3 days 2 days very competitive price I would definitely purchase more firearms from them
This company has amazing customer support. To explain:
I was surprised by an announcement of a rapidly-upcoming important international trip. I needed very specific sports gear for the meetings, gear from the company hosting me. I couldn't buy the gear locally, so I ordered from Amazon. Gritr supplies the gear, and Amazon is their distribution channel. Amazon promised delivery before the trip. The next day, they changed their delivery to the day after the trip commenced! Gritr Customer Support learned about this, skipped Amazon, and shipped me the gear directly. It arrived in advance of the trip. Gritr Customer Support really saved me from a tremendous problem. They didn't have to do that;.Amazon created the problem, but Gritr is so customer focused, they make good on the customer experience, even fixing Amazon's mistake. Highest recommendation for this firm!
I was surprised by an announcement of a rapidly-upcoming important international trip. I needed very specific sports gear for the meetings, gear from the company hosting me. I couldn't buy the gear locally, so I ordered from Amazon. Gritr supplies the gear, and Amazon is their distribution channel. Amazon promised delivery before the trip. The next day, they changed their delivery to the day after the trip commenced! Gritr Customer Support learned about this, skipped Amazon, and shipped me the gear directly. It arrived in advance of the trip. Gritr Customer Support really saved me from a tremendous problem. They didn't have to do that;.Amazon created the problem, but Gritr is so customer focused, they make good on the customer experience, even fixing Amazon's mistake. Highest recommendation for this firm!
WHAT CUSTOMERS THINK
We started with a simple formula in mind: customers want knowledge and direction alongside low prices, website functionality, and good design.
Rating and Reviews
We have 4.5 / 5 rating according to Google Reviews and 10/10 in Reseller Ratings
We offer our customers:
- Free Shipping
- Best Prices
- Nice Deals
- Free Return
- Best Service
- Knowledgeable Staff
Overall Reviews Of Shopping Experiences
Run United Customers Reviews
Kevin and staff were very helpful and professional. I was pleasantly surprised with their support and services given.
Laura our Sales Associate was AWESOME!! She took extra time to find the right walking shoe for me!! After searching thru several different shoes, I settled on HOKA's. They are extremely comfortable and light weight . Again Laura was very helpful, very friendly, extremely educational, and so nice. Thank You Again Laura for helping me!!
The whole staff was great! Desiree helped me out and worked her magic to get me into an amazing new pair of shoes!
Greeted and helped as soon as we walked in. Came in looking for a range of shoes for what I was needing. Lauren was great and helped me find exactly what I was needing and gave lots of great information. Got my daily trainers and will definitely be coming back to get my race day and long run shoes!
